We're Here to Help

Whether you have a question about a product, need help with your order, or want to know more about our 90-day guarantee — our team is ready to assist.

WhatsApp

The fastest way to reach us. Send us a message and we'll get back to you promptly.

+965 97494040 Available daily: 10:00 AM – 10:00 PM (Kuwait time)

Email

For detailed inquiries or order-related questions, you can reach us at:

support@softysteps.com

We aim to respond within 24 hours.

Social Media

Follow us and send us a message on any of our social channels:

Instagram: @softysteps TikTok: @softysteps Facebook: SoftySteps

Location

SoftySteps is based in Kuwait and ships across the GCC region. We operate fully online — no physical storefront.

Frequently Asked Questions

Before reaching out, you may find your answer in our FAQ page — covering shipping, returns, product sizing, and more.