Returns & Exchange Policy
Last Updated:90-Day Comfort Guarantee
We stand behind every SoftySteps product. If you are not satisfied with the comfort or fit of your purchase, you may request a return or exchange within 90 days of the delivery date.
Return Conditions
To be eligible for a return, the following conditions must be met:
The return request must be submitted within 90 days of receiving your order. The product must be undamaged and in its original condition — normal trial use is acceptable. Sale and discounted items are only eligible for return in the case of a manufacturing defect. For bundle orders, both items must be returned together — partial returns on bundled purchases are not accepted, as the discount applies to the complete order.
Shipping & COD Fees
Original shipping and delivery fees are non-refundable. If your order was paid via Cash on Delivery, the COD service fee of 0.200 KD is also non-refundable.
How to Request a Return or Exchange
Contact our team via WhatsApp at +965 97494040 with your order number and reason for return. Our team will guide you through the process and provide all necessary instructions.
Refund Timeline
Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–10 business days.
Questions?
Contact us via WhatsApp at +965 97494040 or email support@softysteps.com — available daily from 10:00 AM to 10:00 PM (Kuwait time).
