Shipping & Delivery Policy
Last Updated:Shipping Destinations
SoftySteps currently ships to Kuwait, Saudi Arabia, UAE, Qatar, Bahrain, Oman, and Iraq. International shipping is available and expanding.
Delivery Timeframes
Kuwait Delivery within 24 hours — 1.500 KWD, and free on orders above 26.100 KWD.
GCC Countries & Iraq Orders are processed within 1 business day and delivered in 2–5 business days.
International Delivery takes 5–10 business days depending on destination and local customs processing.
Pricing & Taxes
All prices for GCC orders are inclusive of shipping, customs, and taxes. No additional charges are applied upon delivery.
Payment Methods
Kuwait orders accept cash on delivery, payment links, and all major cards. You can also split your payment with Deema into 2–4 installments at 0% interest — simply choose "Pay Later with deema" at checkout. Don't have a Deema account? Their signup page opens automatically and registration takes just a few minutes. GCC and international orders require online payment at checkout.
Order Tracking
A tracking link will be sent via WhatsApp or email once your order has been dispatched.
Delays
In the rare event of an unexpected delay, our team will contact you promptly and assist until your order is delivered.
Questions?
Contact us via WhatsApp at +965 97494040 or email support@softysteps.com — available daily from 10:00 AM to 10:00 PM (Kuwait time).
SoftySteps — Commission Agent & Commission Trade · Commercial License No. 2024/28812 · Al Jahra Governorate, Taima, Block 9, Kuwait
