Terms of service

Terms of Service

Welcome to SoftySteps. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Definitions

  • “We/Us/Store” refers to SoftySteps and any affiliated entities.

  • “Customer/You” refers to any individual using our website or purchasing our products.

  • “Website” refers to www.softysteps.com and all associated services.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or using the site under the supervision of a parent/guardian.

  • You have the legal capacity to enter into binding contracts.

3. Accounts and Orders

  • You must provide accurate and complete information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • We reserve the right to refuse or cancel any order in cases of suspected fraud or violation of these terms.

4. Pricing and Payment

  • All prices are listed in the local currency (Kuwaiti Dinar unless otherwise stated).

  • Prices may change at any time without prior notice.

  • Payment must be completed in full before orders are shipped. Accepted payment methods are listed at checkout.

5. Shipping and Delivery

  • We ship within Kuwait and internationally (based on available options at checkout).

  • Delivery times are estimates and may vary depending on location and shipping conditions.

  • We are not liable for delays outside our control (e.g., customs, weather, courier issues).

6. Returns and Refunds

  • All returns are subject to our published Return & Refund Policy.

  • Returns and refunds are only accepted under the conditions outlined in that policy.

7. Intellectual Property

  • All content on this website (including text, images, designs, trademarks, and logos) is owned by SoftySteps and protected by intellectual property laws.

  • You may not copy, reproduce, or reuse any part of the website without prior written consent from SoftySteps.

8. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • No warranties are provided beyond those expressly stated in our warranty policy.

9. Changes to Terms

  • We may update or modify these Terms at any time.

  • Updates will be posted on this page with a revised “Last Updated” date.

  • Continued use of the website after updates constitutes acceptance of the new terms.

10. Governing Law & Disputes

  • These Terms are governed by and interpreted under the laws of the State of Kuwait.

  • Any disputes shall first be attempted to resolve amicably. If unresolved, they fall under the jurisdiction of the courts of Kuwait.

11. Contact Information

For any questions about these Terms of Service, please contact us at:

Last Updated: 28/9/2025