Refund Policy
Last Updated:90-Day Comfort Guarantee
We stand behind every product we sell. If you are not satisfied with the comfort of your purchase, you may request a full refund within 90 days of the delivery date — no complicated conditions.
Eligibility
To be eligible for a refund, the following conditions must be met:
The request must be submitted within 90 days of receiving your order. The product must be undamaged and returned in its original condition. For bundle orders, both items must be returned together — partial returns on bundled purchases are not accepted, as the discount applies to the complete order.
How to Request a Refund
Contact our team via WhatsApp at +965 97494040 or email support@softysteps.com with your order number and reason for return. Our team will guide you through the process and provide the return address.
Return Shipping
Return shipping costs are the responsibility of the customer and will be deducted from the refund amount.
Refund Processing
Once we receive and inspect the returned item, your refund will be processed within 5–15 business days to your original payment method.
Non-Refundable Items
Items that are damaged, used beyond normal trial, or returned without prior approval are not eligible for a refund.
Questions?
Contact us via WhatsApp at +965 97494040 or email support@softysteps.com — available daily from 10:00 AM to 10:00 PM (Kuwait time).
